Sweet Seeds sends orders through different package delivery companies: Post Office, NACEX, MRW, SEUR ... Deliveries to other countries where we serve orders are made through its international network of agents.
We only ship to Spain, Ireland, Austria, Russia, Italy, Holland, Czech Republic and Switzerland.
Send the material shall take place in a period of 1 to 2 days, provided that the material is available in stock. For material not available in stock, we notify the customer the estimated delay.
If you order a product that is not available, you can choose to receive your order in a SINGLE SHIPMENT (and we will send the entire order when complete) or in two shipments, we will serve first in-stock products and a sending back the products which were not split orders disponibles.Los be treated as separate orders for the purposes of shipping.
If you have trouble making your purchase, call 963890403 or write an e-mail to firstname.lastname@example.org
Availability / Delivery Times:
Sweet Seeds Online has a large store also works with major brands wholesale officers offered. But sometimes there are temporarily out of stock products so that you can not have all the material offered here for quick delivery.
The indicated availability for products to be used as a guide and is provided by the manufacturer and / or wholesalers involved. In no case may impute to Sweet Seeds delay, since it is subject to third party intervention.
Queries and incidents in the delivery:
For any questions or impact on the delivery of their orders may contact us at +34 963890403.
It is essential for the carrier's insurance respond to any impacts on the transportation to receive your order on the delivery note stating that you are the messenger signing without checking the goods, this should be stated immediately above his signature the following sentence
On the other hand, if the package has obvious damage or any defect in the package indicated on the packing slip that you received in poor condition. You can reject it if the package presented any rupture or manipulation. If after reviewing the submission of their material differences observed between the material received and the delivery note, let us know immediately by sending an email to email@example.com, indicating the number of shipping, billing and detailing any differences, please provide also a contact telephone number to be more agile management if necessary. Once we receive your form will be assigned an incident number to be retained until resolution of it.
Remember we can not accept complaints about shipping beyond the 24 hours of your receipt of shipment.
The articles offered in our stores are backed by major commercial firms. Offering the highest quality and the best guarantee is our commitment to our customers. If for any reason not satisfied with your order, is within 7 working days from the date of delivery of the order, to return. (According to Art. 44 of Law 7/1996, January 15 Retail Trade as amended by Law 47/2002 of December 19.).
You only have to notify us firstname.lastname@example.org, indicating the number of shipping and invoice detailing your customer name, full address, telephone number and the reasons desestimiento. We also can be sent by letter, to: Sweet Seeds, c / Rev. Jose Maria Pinazo # 9 on left., 46020, Valencia.
Once we receive your form will be given a return number that shall appear prominently on the outside of the packaging in which you send us your return once this is autorizada.Sweet Seeds Ltd. never accept shipments that do not show a visible manner such number or arriving with postage due.
After the period of 7 days after receipt of the order in which you are entitled to cancel the purchase only authorized returns will be accepted by Sweet Seeds Ltd. and in writing. To request authorization the customer previously contact with Sweet Seeds Ltd. by this request, once approved, will indicate a shipping address of the goods and the conditions for the return is aceptada.El product must be returned as it was delivered, that is unused.
Shipping charges and collection in case of return paid by the customer. To obtain this refund, the product must be in perfect condition in its original packaging without breaking, in perfect condition. Do not pay any item that does not reach us in perfect condition and packaged in excellent condition. Upon receipt of the merchandise in our stores, and after checking the status, we will proceed to refund the amount according to the method of payment by the customer.
It will return the defective products or incorrect, being the customer who will pay the shipping costs once we get to our facilities will verify the reality of the defect or error by proceeding to send the correct free of charge if applicable . This circumstance is to be communicated within seven (7) days from the date of receipt of shipment. To make your return, call 963 890 403 or send us an email to email@example.com.
Upon receipt of this form will be assigned an incident number to be kept until the resolution of the incident and shall appear prominently on the outside of the package where you submit the products once your shipment has been authorized it. Upon receipt of the matter will see that is good without being used and will proceed to refund, excluding shipping charges.
All submissions must be sent by any transportation agency or prepaid mail, if not be returned.
No returns will be accepted for the following products:
- Items are subject to special order (not included in the catalog) may not be returned.
- Products that can be reproduced or copied immediately.
- Products that have been purchased once discontinued.
- DVDs, magazines, books will not be accepted unless they are returned in their original packaging and unopened.
For any questions please contact us at +34 963 890 403